Returns Policy

 

Returns of Prescription Eyewear 

 

If we have made an error we will re-glaze the lenses and refund any postage on returning the frame back to us.

We are unable to offer refunds for prescription eyewear that has been made to correct specification. This is because prescription eyewear is a bespoke item that is made specifically for you. Once the glasses have been made, they cannot be returned or exchanged.

 

 

Ordered some glasses?  Don't fit as expected? Don't worry 

Eyefitt's returns policy means you can buy as many pairs as you like and try them all on at your leisure. Keep the sunglasses you prefer and simply send the others back to us for your no-quibble, no-delay refund. 

In order to be eligible for a return, the glasses must be in their original condition and with all the accessories included. This means that the glasses must be unworn, undamaged, and in the original packaging. If the glasses are not in their original condition, the we will refuse the return or charge a restocking fee. Just take great care if you intend to return and them and do so within 14 days of delivery. 

 

Want to buy sunglasses as a gift?

Buying premium quality sunglasses as a gift is a great idea and Eyefitt makes it easy. Since you can never be sure whether someone is going to like what you've bought them especially when it's something as personal as sunglasses - it's reassuring to know you can send them back. You could even buy several pairs for your friend to choose from. Just send the other pairs back and we will refund your account for them.

 

Returns of Eyewear and Accessories

As long as the products have only been tried on and not used, you can send them back. If it takes a few weeks because you live abroad, please don't worry, we allow up to 5 weeks for returns from abroad.

For customers in the UK we allow up to 14 days for unused eyewear or accessories to be returned.

All unused products must be returned in their original condition and  packaging as received. We recommend you retain the outer packaging that Eyefitt used to send the goods out and carefully repackage any items to be returned to ensure their safety. On receipt of the returned goods, a refund will be issued on the understanding that all items are received in resalable condition.

If we decide that the product has not been returned to us as described above, we reserve the right to refuse a refund on the item.

 

 

Damaged or Defective items

If your goods or packaging arrive damaged, please make sure you notify the delivery company when you sign for receipt of the goods. Unless this is done, transit damage cannot be claimed. 

 

Refund of delivery costs

You will need to pay for postage/delivery when you return an item to us. We will only refund your postage/delivery costs in cases where the sunglasses we sent you were incorrect, damaged or faulty. If the sunglasses are simply unwanted we will refund just your product purchase cost and not your postage/delivery costs.

How to Return your Goods

We want to make the returns process as easy as possible for you so you do not need to fill in any special forms or tell us why you do not want the item.

Either you can enclose a copy of your invoice or include a note with your name and order number and just let us know that you would like a refund. 

If the product is damaged or defective, please indicate the exact nature of the fault and state whether you would like a refund, a replacement or an alternative.

If possible please retain the packaging used by eyefitt to dispatch your order and repackage the item carefully, complete with all accessories, labels, instructions and original box.

This will help protect the eyewear from scratches, breakage or damage and ensure the glasses get back to us in a re-saleable condition. It also enables us to process your refund as quickly as possible.

 

Then send the package to:

EyeFitt Returns, Po Box 559, SUTTON, SM1 9UH

 

Please note. For your protection, we recommend that you use a recorded method of delivery such as Royal Mail Recorded Delivery as proof of postage. We are unable to provide refunds for items you dispatch but which are not received by us or for items which are returned without any means for us to identify who sent the items. If a returned item is lost in transit, you will need to make a claim against the carrier. We do not have the facilities to accept returns delivered in person. 

We will email you when we have processed your returned items so there is no need to telephone or to email us. All refunds will be credited to the same card used to make the original purchase. If this card has expired, been lost or stolen we will offer a credit note.

This returns policy does not affect your statutory rights.

 

Contacting Us Directly

If you have any questions or problems regarding your order, please do not hesitate to contact us:

Telephone (UK): +44 (0) 1483 663 507

Email: hello@eyefitt.co.uk